White paper: Evaluating unified communications solutions (Cisco)


The convergence of voice, video, and data communications around a shared IP-based infrastructure promises many benefits. But how should you select an enterprise-class unified communications solution?

This white paper suggests that the key is to build in sufficient flexibility to accommodate new developments as your needs evolve, while extending the value of your existing IT investments, establishing immediate value, and promoting end-user adoption.

This vendor-submitted briefing has been produced by Cisco, and is designed, says the company, to help users to navigate the path towards unified communications by suggesting ten areas that should be considered when evaluating enterprise-class UC systems.

While the paper offers Cisco perspectives and solutions, the underlying ten-point plan it suggests is based on sensible strategic and operational thinking, and on that basis UCInsight is happy to make it available below.



About Author

Chris Middleton

Chris Middleton is a widely respected business and technology journalist, author, and magazine editor. In recent years he has been Editor of Computing (where he remains Consulting Editor); co-founder and Managing Editor of Professional Outsourcing – a magazine he developed from scratch and grew to be the leading magazine in its field; Editor of CBR in its most successful year; and co-founder and launch Editor of Sourcingfocus.com. Today, he is co-Director of EastwoodMiddleton Publishing, and founder, designer, and Editor in Chief of Strategist magazine (UK), the boardroom magazine that provides strategic insight for business leaders, and of its mobile-first digital edition at www.iamtheStrategist.com. He is also co-founding Editor of Child Internet Safety magazine, and a contributing Editor of Diginomica.com. Over the years Chris has also written for, among many others, The Guardian, The Times, the BBC, and Computer Weekly. He is the author of several successful books on digital media, and a commissioning editor of more than 50 books.