UCCaaS: Maintaining security, availability, and reliability in the private cloud (Verizon white paper)


More and more, enterprise organizations around the world are turning to managed network and cloud services to access Unified Communications and Collaboration as a Service (UCCaaS). They can reduce capital and control operational expenses (CapEx and OpEx), enhance workforce productivity, increase agility, make costs more predictable, and simplify operations throughout the application life cycle. Today’s managed cloud-based services deliver high reliability, availability, and security—which are all traditional, core attributes of carrier-class service provider infrastructures.

But not all cloud services are alike. Public cloud services can be vulnerable to Internet intrusions.

Private and dedicated cloud services are available from service providers to individual organizations, and they’re secure and reliable due to a variety of factors:

  • A defense-in-depthsecurity strategy with overlapping layers of protection.
  • The use of a customer-specific virtual routing and forwarding (VRF) environment, allowing each customer to have their own unique instance of an application that is not shared.
  • Firewalls to control traffic as it travels to and from private cloud services and protect against threats from inside or outside an enterprise.
  • Use of purpose-built management systems as well as syslogs for system monitoring and management, security auditing, and generalized informational analysis, debugging, and troubleshooting to remediate failures and help reduce downtime.
  • The ability for customers to assign addresses utilized behind the cloud-based firewall to create a “demilitarized zone” (DMZ) for the service.


To find out more about how Verizon Enterprise secures its UCCaaS offering, read the full white paper here: http://www.verizonenterprise.com/resources/whitepapers/wp_ucaas-maintaining-security-availability-and-reliability-in-the-private-cloud_en_xg.pdf.

About Author

Gary Eastwood

Gary Eastwood has over 15 years of experience as a technology and business journalist and editor. He has held editorship positions on customer magazines for Microsoft, CSC, and EDF, as well as on B2B magazine Mobile Enterprise. He is the former Deputy Editor of Computer Business Review. In a freelance role, Gary has contributed numerous features and articles to a broad range of publications, including New Scientist, Computer Weekly, MIS, Marketing Week, Corporate Financier, Real Business, Wireless Business Review, and driven marketing communications projects for clients, such as Intel, the Confederation of British Industry, IBM, Logicalis, the Department of Trade & Innovation, and many others. Gary has written many white papers on a range of ITC subjects for Datamonitor. He is also an editorial photographer and business videographer, and has authored and ghost-written four books on photography. He is the Co-Director of EastwoodMiddleton Publishing, which provides contract/customer magazines for a growing list of clients, and publishes the B2B magazine for business leaders, Strategist.