The global market for unified communication and collaboration (UC&C) solutions grew 17 per cent in 2015, compared to 2014, to reach $26.5 billion, according to a new report from BCC Research. The report, provides an overview of the most recent developments in the industry and predicts significant growth over the next five years.
According to BCC, the market is expected to reach nearly $62 billion by 2020, demonstrating a compound annual growth rate (CAGR) of 18.5 per cent between 2015 and 2020. The on-premise UC&C system is currently the largest in the global UC&C deployment market, and was valued at $18.2 billion in 2015. The market should reach $37.8 billion in 2020, growing at a CAGR of 15.7 per cent over the next five years.
However, it noted that hybrid deployments are the fastest growing segment of the global UC&C market, totaling $1.8 billion in 2015, but expected to grow at a CAGR of 28 per cent to reach $6.2 billion in 2020.
For the purpose of the report, BCC Research defied the UC&C market as an aggregation of components — hardware, software and services that directly bring unified communication to the end user. So sale of end points, UC software and platforms, and services that are sold as a complete UC solution for the deployment of a UC project are considered to be part of the UC&C market.
“UC&C solutions are becoming the obvious choice for replacement systems as older business PBX systems reach end–of life. It is therefore prudent for IT managers to understand the direction in which UC&C technology is moving to make the best investments in the most appropriate solutions. With the UC&C market becoming competitive, an understanding of technology trends, market growth as well as the challenges and drivers that will impact this industry is important to make sound purchasing decisions,” the report noted.