Telephony still dominates UC&C space, says report


The global Unified Communications as a Service (UCaaS) market is expected to grow at a compound annual growth rate of 11.2 per cent between 2016 and 2022, according to a new report by, driven in part by rising adoption of Bring Your Own Device (BYOD) schemes and enterprise mobility.

UCaaS technologies are particularly beneficial to SMEs, says the report, by providing a one-stop shop to deal with enterprise transformation and digitisation.

However, despite the rise in cloud-based video, collaboration, and conferencing, the market remains dominated by telephony, with a 36.8 per cent share of the overall UC&C space last year, and this will remain the case for some time, due to the increasing number of hosted telephony options.

That said, collaboration platforms and other cloud-based, integrated solutions are expected to grow at the highest CAGR of any UC&C market subset, 15.6 per cent over the next seven years, according to the report.

About Author

Chris Middleton

Chris Middleton is a widely respected business and technology journalist, author, and magazine editor. In recent years he has been Editor of Computing (where he remains Consulting Editor); co-founder and Managing Editor of Professional Outsourcing – a magazine he developed from scratch and grew to be the leading magazine in its field; Editor of CBR in its most successful year; and co-founder and launch Editor of Today, he is co-Director of EastwoodMiddleton Publishing, and founder, designer, and Editor in Chief of Strategist magazine (UK), the boardroom magazine that provides strategic insight for business leaders, and of its mobile-first digital edition at He is also co-founding Editor of Child Internet Safety magazine, and a contributing Editor of Over the years Chris has also written for, among many others, The Guardian, The Times, the BBC, and Computer Weekly. He is the author of several successful books on digital media, and a commissioning editor of more than 50 books.