Case study: TrueConf claims world’s largest unified communications system deployment in Russia


TrueConf is a Russian company offering video conferencing, messaging, and presence services and solutions. The company claims to have been the first to introduce a range of innovations to the video conferencing market, including 3D video conferencing, mobile video conferencing and gesture-based controls for video conferencing systems. It now believes that it has just deployed the world’s largest UC system in Russia.

The Challenge

In mid-2013 The Ministry of Internal Affairs of the Russian Federation began to develop a plan for a unified informational and analytical support system capable of supporting all units of the Ministry. The goal was to give employees a complete solution for data access and exchange.

Previously, the Ministry utilized multiple different hardware-software solutions. This situation had many disadvantages: high costs, poor scalability, expensive maintenance, and complicated administration issues. In order to eliminate these disadvantages, the Ministry decided to create a single unified video conferencing system to support all employees everywhere. This ambitious project had several specific requirements: the new communications system had to be secure and hosted within the Ministry’s own network, be able to provide stable performance across variable bandwidths, and integrate seamlessly with the systems of other Russian government agencies.

The solution

After an open tender, the Ministry of Internal Affairs chose TrueConf to provide their solution. In accordance with the Ministry’s needs, a specialized video conferencing system was developed. This later became known as SVKS-m.

SVKS-m was designed to support the simultaneous operation of 1 million users with possible future expansion. Taking into account the tremendous workload brought about by this number of users, elements of server infrastructure were installed in each regional center of the Russian Federation.

Source: TrueConf

Source: TrueConf

The federation-wide SVKS-m system was officially brought into operation in December 2014, after several successful trials in five selected regions of Russia. It is integrated with the Ministry’s online portal, telephony, other existing video conferencing systems, the user access database, and the Ministry’s internal information systems. It is also integrated with the organizational and staff infrastructure of the Ministry, which allows the new system to maintain an updated address book for all employees. SVKS-m is also integrated with PC peripherals and mobile devices, adding a high level of convenience for the Ministry’s workers.

The benefits

Soon after the launch of the video conferencing system at the end of 2014, the Ministry’s employees were making up to 13,000 calls per week, using over 500K minutes in total. In 2015, usage reached 1 million minutes per week or roughly 2 years of live communication.

“Our extensive experience in development of high-load cloud video conferencing services allowed us to create this massive, distributed unified communications system for the Ministry of Internal Affairs in a very short time. The architecture of the SVKS-m has virtually unlimited scalability potential. The system has no counterparts in the world, and provided us with a unique development experience,” says Dmitry Odintsov, Chief Business Development Officer at TrueConf.



About Author

Gary Eastwood

Gary Eastwood has over 15 years of experience as a technology and business journalist and editor. He has held editorship positions on customer magazines for Microsoft, CSC, and EDF, as well as on B2B magazine Mobile Enterprise. He is the former Deputy Editor of Computer Business Review. In a freelance role, Gary has contributed numerous features and articles to a broad range of publications, including New Scientist, Computer Weekly, MIS, Marketing Week, Corporate Financier, Real Business, Wireless Business Review, and driven marketing communications projects for clients, such as Intel, the Confederation of British Industry, IBM, Logicalis, the Department of Trade & Innovation, and many others. Gary has written many white papers on a range of ITC subjects for Datamonitor. He is also an editorial photographer and business videographer, and has authored and ghost-written four books on photography. He is the Co-Director of EastwoodMiddleton Publishing, which provides contract/customer magazines for a growing list of clients, and publishes the B2B magazine for business leaders, Strategist.